Customer Service Advisor and Operations Assistant

Description

Job Summary: We are seeking a Customer Service Advisor and Operations Assistant to combine customer service functions with fleet management responsibilities and ensure a high-quality service experience. Key Highlights: 1. Join a leading company with high quality standards. 2. Excellent working environment. 3. Continuous training and development opportunities. Job Description: We are currently looking for a Customer Service Advisor and Operations Assistant for our mobility service. This position combines customer service responsibilities with operational tasks related to fleet management, ensuring a high-quality service experience aligned with Toyota’s standards. Key Responsibilities: Customer Service: Provide comprehensive advisory support to customers throughout the rental process. Manage vehicle delivery and return. Explain service terms, rates, and optional add-ons. Validate documentation (ID, driver’s license, payment methods). Record transactions in the management system (GTS). Resolve inquiries professionally and courteously. Operations: Inspect vehicles before and after each rental. Check overall condition (cleanliness, fuel level, damages, accessories). Coordinate vehicle washing and basic maintenance. Ensure fleet availability and optimal condition. Transport vehicles when necessary. Requirements: Completed secondary education (mandatory). Intermediate proficiency in computer tools (Office, Excel). Minimum 1 year of experience in similar positions (preferred). Valid driver’s license. Competencies Valued: Excellent communication and interpersonal skills with customers. Proactivity and initiative. Organizational skills and attention to detail. Teamwork. Service and results orientation. Professional appearance. Working Hours: Shift from 08:00 to 18:00 hours with rotating on-call duties. What We Offer: Join a leading company with high quality standards. Excellent working environment. Continuous training. Development opportunities.-Requirements- Minimum Education: Secondary 1 year of experience Keywords: advisor, asesor, care, costumer, cliente, operations, operaciones