Operational Supervisor

Description

Job Summary: Technical service professional responsible for maintenance and repair of machinery, diagnosis of complex failures, and training of junior staff, ensuring operational efficiency and customer satisfaction. Key Highlights: 1. Advanced diagnosis and repair of hydraulic and electrical equipment. 2. Development of safety procedures and root cause analysis. 3. Factory training opportunities and mentoring for junior technicians. Main Responsibilities * Maintain equipment and machinery associated with the service contract in appropriate condition. * Understand machinery and explain its hydraulic and electrical functionality to service technicians. * Be capable of explaining system functionality and their interactions—hydraulic/mechanical/electrical/automation/pneumatic/materials. * Develop work routine procedures according to safety standards (SOPs) where none exist. * Identify components and explain their specific functionality. * Conduct root cause analysis (RCA) to identify problems \- 5 Whys. * Provide preventive repairs and cost-efficient (profitable) repairs. * Respond to high-complexity emergencies and unexpected equipment failures (PE). * Supervise maintenance and guide repairs and appropriate replacement of major equipment components such as motors, gearboxes, converters, cylinders, shafts, etc. (PE), (MECHANICAL). * Evaluate, conduct maintenance, and supervise repair and appropriate replacement of high-complexity electrical components such as electrical panels, electrical circuits, etc. (PE), (ELECTRICAL), whenever expertise is required. Planning and Reporting * Manage and maintain tools and machinery required for service tasks, ensuring availability upon request. * Report and document results following maintenance and repairs. * Prepare technical reports on equipment status to schedule future repairs (PE). Customer Support * Provide assistance to customers regarding their product/equipment/processes under the service contract and suggest possible improvements. * Use specialized knowledge to resolve common issues for our customers. Collaboration with Other Teams and Divisions * Attend local training. * May be nominated for factory training if identified as high potential (HiPo). **English mandatory.** Supervision / Coaching * Assign simple tasks to junior staff and guide or advise them during execution. * Share/transfer knowledge with colleagues to build expertise and skills within the technical service area. * Act as support for new service technicians (peer coaching). * Notify the shift supervisor of any deviations that may arise in work roster scheduling. * Ensure compliance with current EHS/360 reporting requirements and corresponding Hazards documentation.