Description
Job Summary:
Responsible for customer relationship and service, commercial operational tracking, satisfaction monitoring, and administrative support.
Key Points:
1. Central role in customer relationship and service
2. Operational tracking and control of the commercial process
3. Administrative support and internal coordination
Duties and Responsibilities:
Main responsibilities of the role
1. Customer relationship and service
2. Operational tracking and control of the commercial process
3. Satisfaction monitoring and measurement
4. Administrative support and internal coordination
5. Tracking of operational management KPIs
6. (Basic commercial analysis, conducted under guidelines for sectoral control)
7. (To be developed at a later stage) Contributions to sales growth
Specific functions
Mandatory Knowledge:
Advanced or completed university studies in fields related to commercial strategy and operations is ideal
Advanced proficiency in Microsoft Office suite
Excellent Excel skills
Knowledge of operational tracking systems and sales traceability management is ideal
Work Mode: This position follows a hybrid 4x1 schedule
Working Hours: Monday to Friday, 8:00 to 17:00
-Requirements- Minimum Education: University degree
3 years of experience
Age: 27 years or older
Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain