Monitoring Operator

Description

Position Summary: We are seeking a Monitoring Operator to process monitoring signals, apply specific procedures, and maintain quality standards. Key Responsibilities: 1. Handle emergency events by providing customer support and courteous service. 2. Meet service and customer care quality standards. 3. Interact with public security forces or emergency services. We are **ADT Security Services**, currently looking for a **Monitoring Operator for the night shift (4:00 PM to 11:00 PM)** within the **Monitoring Management** department for the Subscriber business. You will process assigned monitoring signals, applying specific procedures for each type of event while maintaining the required quality standards at the monitoring center. Responsibilities * Handle emergency, surveillance, and service events using specific procedures for each signal type, while also providing customer support and courteous service, and interacting with public security forces or emergency services. You will also be responsible for efficiently managing time to ensure case resolution is accurate, high-quality, and effective. * Meet service quality parameters outlined below \- Call duration \- Procedure quality \- Signal processing time \- Productivity \- Service quality. Competencies * Service orientation * Strong interpersonal skills * Organizational ability * Results-driven * Service quality and customer focus Requirements * Completed secondary education (MANDATORY) * Experience in customer service/call centers (MANDATORY) * Advanced Microsoft Office proficiency * Availability to work from 4:00 PM to 11:00 PM, including weekends. **Work Location:** Boulogne, Buenos Aires. **Work Schedule:** On-site 6x2 rotation (6 working days followed by 2 consecutive days off).