Summary: We are seeking a skilled ServiceNow Developer to join a prominent fintech company in Canada, contributing to building a robust automation hub and optimizing infrastructure provisioning processes. Highlights: 1. Design, develop, and customize ServiceNow applications and integrations 2. Translate business requirements into robust technical solutions 3. Maintain platform stability and contribute to platform governance **Seniority: Senior** **Description:** We are seeking a skilled **ServiceNow Developer** to join a prominent fintech company in Canada and contribute to building a robust automation hub within ServiceNow. You'll be instrumental in optimizing infrastructure provisioning processes and enhancing operational efficiency across the organization. **Responsibilities:** **Platform Development & Configuration** * Design, develop, and customize ServiceNow applications, modules, and integrations using JavaScript, Glide APIs, Flow Designer, Integration Hub, UI Builder, and other platform components. * Implement and enhance core ITSM/ITOM/ITAM modules such as Incident, Problem, Change, CMDB, Service Catalog, Service Mapping, Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), etc. * Create complex client scripts, business rules, script includes, UI policies, UI actions, and scheduled jobs. * Build and maintain scoped applications and custom modules following ServiceNow best practices and coding standards. * Support release version upgrades by addressing skipped records, remediating deprecated functionality, and ensuring compatibility across modules and integrated systems (e.g. SailPoint IIQ). **Solution Architecture & Design** * Translate business requirements into robust technical solutions that leverage native platform capabilities. * Participate in solution design sessions, providing technical expertise and recommendations. * Ensure solutions meet security, performance, compliance, and maintainability standards. * Support implementation of CSDM, CMDB data modeling, Service Graph Connector integrations, and data quality initiatives. **Integrations** * Design and implement integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, Integration Hub spokes, and event-based or scheduled data exchanges. * Troubleshoot integration issues and ensure secure, reliable data flow. **Platform Operations & Governance** * Maintain platform stability, performance tuning, and proactive issue detection. * Support development lifecycle processes including branching, code review, automated testing, and CI/CD pipelines. * Contribute to platform governance, coding standards, and documentation. * Mentor junior developers and guide best practices across the ServiceNow team. **Collaboration & Stakeholder Engagement** * Work with process owners, product owners, and business analysts to clarify requirements and evaluate solution options. * Provide level-3 support for complex ServiceNow issues and enhancements. * Communicate technical concepts to non-technical stakeholders effectively. **Requirements:** * 5–8+ years of hands-on ServiceNow development experience in enterprise environments. * Strong proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow server/client-side scripting. * Deep knowledge of core ServiceNow modules and capabilities (ITSM, ITOM, ITAM, CMDB, Service Catalog, Discovery, Service Portal/UI Builder, Employee Center and Widgets). * Experience with REST/SOAP integrations, MID Server, Integration Hub, and API authentication mechanisms (OAuth, Basic, MTLS). * Strong understanding of the CSDM data model, CMDB architecture, and service mapping. * Experience with Agile/Scrum methodology and working in a sprint-based environment. * Ability to document technical designs, data flows, and solution architecture. **Preferred Qualifications** * ServiceNow certifications such as: + Certified System Administrator (CSA) + Certified Application Developer (CAD) + ITSM, ITOM, Discovery, CMDB, Service Mapping, or other specialty certifications * Experience building custom spokes, event-driven architectures, or AI/ML-enabled ServiceNow features. * Familiarity with DevOps, Git, ATF (Automated Test Framework), or CI/CD integration. * Experience or familiarity with integrating vulnerability/security applications such as Vulcan/Tenable * Familiarity with Jira/Atlassian integrations (Tempo Teams familiarity is a plus), connectors, web hooks, etc. * Knowledge of ITIL v4 practices and enterprise service management processes. * Experience with ServiceNow domain separation or multi-instance/multi-region environments. **Benefits** * Fully remote work arrangement as a contractor. * Competitive salary in USD. * 10 paid time off (PTO) days per year. * 100% company-covered international certifications. * Access to coworking spaces. * English classes. * Engaging team-building activities. * Personalized gifts. * Welcome kit. * Referral programs.