Senior Technical Support

Description

Job Summary: Prosegur Cash is seeking a Telephone Technical Support Analyst to provide technical assistance to customers and internal teams, manage software updates, and document processes within a dynamic technological environment. Key Highlights: 1. Professional development in a growing technological environment 2. Positive work climate and team support 3. Key role in technical assistance with Cash Today . **Telephone Support Analyst** At Prosegur Cash, we are hiring a Telephone Technical Support Analyst for our Help Desk team, targeting candidates with experience in remote software updates. This position plays a key role in delivering technical assistance to customers and internal teams operating with our **Cash Today** services, within a dynamic and continuously evolving technological environment. What will be your challenge? * + Manage software updates for the CashToday platform across the various countries where it operates. * + Ensure successful execution of such updates and operational readiness of teams. * + Identify and document opportunities for improvement. * + Perform homologation processes for new versions to guarantee their deployment. * + Deliver presentations based on collected information. * + Document all processes in a knowledge base. * + Document incidents and their corresponding resolutions in the knowledge base to optimize response times to issues and propose improvement initiatives. **Mandatory Requirements** * Minimum 3 years of experience in support teams. * Knowledge of software updates on Windows or Linux platforms. * Proficiency in incident management systems (tickets). * Strong communication skills and user-oriented mindset. **Preferred Qualifications** * Basic understanding of logic or programming. * Experience with databases or systems. * Technical support experience for equipment or devices. **What We Offer** * Professional development in a growing technological environment. * Positive work climate and team support. * Prosegur Benefits: Health insurance \| Training discounts \| Gympass \| Birthday leave. **Conditions** * Location: Villa Santa Rita (CABA) * Schedule: Monday to Friday, 9 AM to 6 PM. * Work Mode: Hybrid. **Join Us** * If you are interested in developing your career in technical support within a key and growing business, apply now! .