Operations Manager - E-commerce

Description

Job Summary: We are seeking an Operations Manager to lead the management and optimization of processes, supervise shipments, and control operations at an e-commerce company. Key Highlights: 1. Leadership in internal process management and optimization 2. Comprehensive supervision of e-commerce operations 3. Experience leading teams and preventing fraud At **Criterium**, we are looking for an Operations Manager to join the team of an **e\-commerce** company. Key Responsibilities: – Development and monitoring of key performance indicators (KPIs) – Management and optimization of internal processes – Control and validation of revenues, expenditures, and payments – Supervision of shipments, dispatches, and deliveries – Validation of sales and control of operational documentation – Fraud prevention through operational controls Requirements: \- Prior experience in service companies, preferably within the financial sector and SMEs. \+5 years in similar roles (Operations, Retail, E-commerce) \- Experience leading teams \- Knowledge of e-commerce platforms and/or CRM (mandatory) \- Intermediate/advanced proficiency in Excel or Google Sheets Location: Beccar, San Isidro Schedule: Monday to Friday, 9 AM to 5 PM; Saturday remote on-call duty. Work Mode: Hybrid — 3 days remote, 2 days onsite. Application Questions: * Do you have experience in e\-commerce? * Do you have experience resolving and managing automations? * In which locality are you located? Workplace: On-site employment