Summary: Join a dynamic team as an Application Support II, ensuring operational stability, availability, and performance of production application flows through troubleshooting and innovation. Highlights: 1. Shape the tech backbone and fuel seamless system functionality and innovation. 2. Play a vital role in ensuring operational stability and performance. 3. Drive continuous improvement through automation, AI/ML, and ITIL practices. **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As an Application Support II team member in Intelligent Solutions Product Line in CTO, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. **Job responsibilities** * SOW/SOD/EOD checks: confirm manual and automated health checks; reduce manual effort via alerting * Business user query resolution: triage, communicate, and resolve user issues promptly * Automation \& efficiency: partner with App Dev to script/automate repetitive tasks and implement proactive alerts * AI/ML: develop and maintain automations and AI/ML use cases (anomaly detection, alert enrichment, intelligent triage, self‑healing) in alignment with firm‑approved tools and controls. * ITIL practices: incident, problem, change, and release management; RCA and follow‑ups to prevent recurrences * Exception‑based feed/job monitoring: manage SLAs, liaise with upstream/downstream systems, apply first‑time fixes, escalate to L3/App Dev when needed * Performance \& stability: capture and escalate app performance issues and SLA breaches to ensure timely resolution * Resiliency: execute disaster recovery and sustained resiliency activities regularly * Platform operations: support UiPath and Tableau across Windows/Linux (patching, certificates, upgrades) * Cloud operations: Support for cloud\-hosted Apps—monitor/alert, triage with cloud logs/metrics, manage scaling/failover, rotate certs/secrets, validate IAM/network controls, execute changes via pipelines, and escalate provider issues when required. **Required qualifications, capabilities, and skills** * 4 years in time‑critical production/application support or SRE (financial services preferred) * Strong Windows and Linux troubleshooting skills * Hands‑on experience with UiPath and Tableau. * Proven application of ITIL framework(incident, problem, change, release) and RCA documentation * Excellent written and verbal communication; stakeholder management under pressure * Participate in rotational coverage as required **Preferred qualifications, capabilities, and skills** * Operating systems: Windows Server, Linux (RHEL/Ubuntu) * Monitoring/Observability: Dynatrace, Splunk, Grafana * Automation: scripting in Python, PowerShell; REST APIs and webhooks (UiPath Orchestrator, Tableau Server APIs); CI/CD tooling; runbook automation and schedulers; JSON/YAML; secure secrets management; basic Ansible for configuration. * AI/ML: prompt engineering for firm adapted LLMs and agentic chatbots (system prompts, few shot, structured outputs); function/tool calling and orchestration; safety and compliance controls (guardrails, PII redaction, audit logging); model evaluation and monitoring. * Containers: Kubernetes desired * Databases: MS SQL Server, Oracle * Cloud technologies; networking/security fundamentals (DNS, TLS, proxies, firewalls) * Platforms: UiPath Orchestrator/Robots, Tableau Server. **Core Skills** * Analytical problem solving and influencing; calm and structured under pressure * Strong stakeholder engagement; act as single point of contact for escalations and queries * Self‑motivated, proactive, and able to work both autonomously and in a team * Commitment to deadlines in a fast‑changing environment; continuous improvement mindset * Log, analyze, and manage queries/incidents to resolution; understand impact of change in complex environments **ABOUT US** J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first\-class business in a first\-class way approach to serving clients drives everything we do. We strive to build trusted, long\-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. **ABOUT THE TEAM** J.P. Morgan’s Commercial \& Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial \& Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.