Administrator (Support & Operations)

Description

Summary: Independently resolve tickets, provide on-call support, and conduct root cause analysis to ensure positive customer feedback and experience. Highlights: 1. Independently resolve tickets within agreed SLA 2. Provide on-call support and perform root cause analysis 3. Contribute to knowledge base and mentor junior colleagues Buenos Aires, Buenos Aires Job Summary To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback. Key Responsibilities 1\. To adhere to quality standards, regulatory requirements and company policies. 2\. To provide support for on call escalations and doing root cause analysis of given issue. 3\. Work on value adding activities such Knowledge base update \& management, Training freshers, coaching analysts. 4\. To independently resolve tickets within agreed SLA of ticket volume and time. 5\. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases. **\#body.unify div.unify\-button\-container .unify\-apply\-now:** focus, \#body.unify div.unify\-button\-container .unify\-apply\-\#body.unify div.unify\-button\-container .unify\-apply\-now: focus, \#body.unify div.unify\-button\-container .unify\-apply\-