E-commerce Manager

Description

Job Summary: We are seeking a Customer Success Manager to manage and empower the digital business of brands, drive their growth, and resolve complex needs in a dynamic environment. Key Highlights: 1. Manages and empowers the digital business of major brands 2. Drives growth and retention of key customers 3. Offers a constant challenge with purpose and leadership ### **Our Customer Success Team** Our Customer Success team is tasked with supporting businesses of high complexity and large sales volume to enable their expansion. To achieve this, we analyze objectives, map strategic challenges, and jointly execute customized solutions leveraging our platform, partner ecosystem, and specialized integrations. Our team’s primary metrics focus on customer retention and sustainable expansion of the brands in our portfolio. ### **The Scale of Your Challenge** * Manage and empower the digital business of assigned brands by understanding their needs and leading internal teams or partners to implement industry best practices; * Support a set of accounts within the portfolio to drive growth, resolve complex needs, identify expansion opportunities, and co-design action plans; * Analyze key business metrics for each account (GMV, orders, average order value, units, sessions, CVR, etc.) and formulate e\-commerce strategies aimed at achieving sustainable growth; * Share e\-commerce best practices to boost online sales, optimize costs, and improve online store conversion; * Continuously assess customer satisfaction to promptly detect any signs of dissatisfaction and proactively address them. ### **What We’re Looking For** * Proven experience managing client portfolios with direct accountability for their growth and retention; * Solid experience or deep knowledge of e\-commerce and digital marketing; * Strong analytical and problem-solving skills to interpret key business metrics, identify root causes, and implement effective solutions; * Negotiation and communication skills with a consultative, customer-centric approach; * Availability to visit clients and interact with the team in person at least once per week at our offices (Núñez, CABA). #### **Nice-to-Have** * Prior experience in SaaS companies or fast-paced/startup environments; * Familiarity with market e\-commerce platforms; * Knowledge of management tools such as GitHub and HubSpot. ### **Our Process** We want you to have the best possible experience throughout our selection process. After you apply, our Talent Acquisition team will carefully review your profile and, regardless of the outcome, you will receive a response. The stages and timelines may vary depending on the role, but don’t worry — we’ll stay in touch with you throughout the entire process. ### **What We Offer** * OSDE 310 health coverage for your family (spouse \+ children); * 100% covered Portuguese classes; * Internet service reimbursement; * Discounts on Coderhouse courses; * Daycare assistance: a benefit designed to support employees by providing a safe environment for their children from 45 days old up to 3 years of age during working hours; * Extended family leave of 21 consecutive days for non-birthing or adoptive parents; * 15 business days of vacation per year; * In addition to vacation days, we offer one week of rest to recharge between the end and beginning of the new year; * A free Tiendanube store for you or someone in your circle; * We are \#remotefirst: remote work is prioritized within the country of hire, whenever the role allows it; It’s an environment of constant challenge, purpose, and leadership — here, innovation stems from thinking big and acting boldly. ### **Privacy Policy** Tiendanube is committed to protecting privacy and ensuring the security of individuals applying to the positions we offer. To evaluate your application, we will access part of your information, which will be reviewed before proceeding. We will use this data solely for recruitment and selection processes. Furthermore, we take our people’s privacy very seriously and only share information that is truly necessary. Ultimately, we retain your data in our system only for as long as strictly required. Tiendanube was founded with an ambitious purpose: **to empower brands to own their channel, their data, and their relationship with customers.** We believe real entrepreneurship isn’t built on someone else’s platform — it’s built on autonomy, on having your own presence, on recurring revenue that belongs to the brand, not to an intermediary. Our ambition is to become the obvious choice for all brands aiming to grow autonomously — from their first store to those scaling to millions. To achieve this, **we’ve built Latin America’s most comprehensive e\-commerce ecosystem**: integrated, natively developed solutions that absorb end-to-end e\-commerce complexity. Being among the leaders demands commitment, focus, and resilience — on a journey that is inherently long. We understand that only people passionate about their work can truly connect with our pace. If you seek comfort, easy solutions, or well-trodden paths — and believe reward comes before results — Tiendanube is not the right place for you. However, if you thirst for innovation, are aware of challenges and the need for continuous adaptation, value autonomy, strive to deliver excellent, customer-valued outcomes, and desire an environment that constantly challenges you — then you’re in the right place. **Tiendanube** **Built by those who think big and act boldly.**