Incident BackOffice

Description

Position Summary: We are seeking an Incident Agent to ensure system stability by monitoring and resolving critical incidents, and supporting deployments. Key Highlights: 1. Active on-call support for critical incidents 2. Off-hours deployment support 3. Execution of technical documentation tasks Konecta is a leading company in the provision of digital customer management services and solutions. It employs over 120,000 professionals working across 30 languages in approximately 26 countries. Konecta offers end-to-end solutions covering the entire customer lifecycle, with an integrated, omnichannel, and digital offering designed to improve process efficiency and support the evolution of its clients’ services—spanning customer experience, process reengineering consulting, cutting-edge and digital technologies, and customer operations (Front and Back Office), among others. Central to this approach has been Konecta’s ability to respond to market evolution by strongly investing in technology—establishing multiple tech hubs focused on automation, robotics, digital services, Big Data, and Artificial Intelligence. The company pursues a sustainable business growth model through management practices grounded in profitability, quality, ethics, transparency, diversity, and equal opportunity—minimizing environmental impact and contributing to community development. Headquartered in Madrid, Konecta generates global revenues of €2 billion and serves over 500 clients, including leading companies in telecommunications, energy, banking, automotive and mobility, e-commerce, and retail. · We are currently recruiting for Incident Agent positions to ensure system stability during non-standard hours through monitoring, resolution of critical incidents, deployment support, and logging of related activities. · Employment opportunity in Buenos Aires · YOUR MAIN CHALLENGES WILL BE: What will your challenges be? Active on-call support for critical incidents (during overnight hours). Off-hours deployment support. Execution of technical documentation tasks · Requirements: Prior experience in technical support and/or handling of technological incidents. Knowledge of acquirer business or payment methods. Proficiency in data handling and technological tools. Availability: Mondays, Wednesdays, and Fridays from 6:00 PM to 12:00 AM; Tuesdays and Thursdays from 6:00 PM to 11:00 PM; Saturdays from 11:00 AM to 7:00 PM. — One weekly day off. Workweek: 36 hours Work modality: On-site · Benefits: Health insurance benefits Immediate training Internal career growth opportunities Wellness Program: discounts on meals, movies, clothing, home appliances, gyms, travel, and more. -Requirements- Minimum education: High school years of experience