HR Support Sr Analyst

Description

Summary: Seeking a highly motivated and analytical HR Support GBS Senior Analyst to handle complex HR functions and serve as Tier 2 support, operating with autonomy and expertise. Highlights: 1. Handle high-complexity HR support and serve as Tier 2 for Service Desk 2. Exercise independent judgment to resolve confidential and intricate cases 3. Collaborate to optimize workflows and identify process improvements **How will you CONTRIBUTE and GROW?** ------------------------------------- We are a leading multinational natural gas company committed to providing Natural Gas and Hydrogen worldwide. We are expanding our operations and seeking a highly motivated and analytical HR Support GBS Senior Analyst to join our team. Reporting to the HR Support Team lead, they will be responsible for handling high\-complexity HR support functions and serve as Tier 2 support for the Service Desk. They are expected to operate with full autonomy and deep technical expertise. Scope : Americas (Airgas) **Accountabilities \& related Activities** * **Facilitate complex Workday transactions and manage end\-to\-end onboarding/offboarding workflows.** * **Exercise independent judgment to resolve confidential and intricate cases.** * **Collaborate with the Team Lead to optimize workflows and documentation.** * **Maintain a solid understanding of business unit strategies to provide relevant support** * **Actively maintain Support Services queue through HR applications (Workday and ServiceNow)** * **Assist the HR Service Desk as next level support for escalations** * **Collaborate effectively with internal and external team members to ensure integrated approach to HR services including but not limited to the facilitation of pre\-hire qualification process, onboarding, transfers, terminations, random screening, and credentialing process.** * **Process Optimization \& CIs: Exercise independent judgment to identify and suggest process improvements opportunities that add value to the business and boost processes under scope.** **\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_** ------------------------------------------ **Are you a MATCH?** -------------------- **Education** Bachelor degree in Human Resources management or equivalent Business school degree preferable. **Training or certification** Knowledge of Workday Solutions. Service Now or other customer service tool,, Google G\-Suite Desirable **Discipline** HR **Work experience** **HR, hr operations, customer service preferable.** **2 \+ year** **Foreign language** English Level: Fluent / Advance **HR Core Skills** * Support \& Administration * Strategic thinking * High attention to detail * Analytical and problem\-solving * Excellent verbal and written communication skills. * Excellent customer focus (internal \& external) * Continuous improvement mindset **Transversal Skills** * Cross\-cultural communications * Digital fluency \& system skills **Our Differences make our Performance** At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.