We invite you to join Coca\-Cola FEMSA Argentina! We are looking for a Service Delivery Analyst To be part of this challenge! Do you want to work in a team of people passionate about the business? If so, Coca\-Cola FEMSA is the place for you! We are seeking a Service Delivery Analyst to join our team. If you are someone who thrives on challenges and wants to take charge of your development in a company that encourages you to give your maximum, we invite you to apply! How can you contribute to creating experiences? **Incident and problem management:** Collect, register, classify, and coordinate the resolution of incidents and problems, monitor SLA compliance, and generate reports to identify improvements. **Request and relationship management:** Manage service requests, assess priorities, and coordinate their execution; establish strong relationships with customers and gather feedback to improve services. **Continuous improvement and knowledge management:** Identify process improvement opportunities, implement changes, and maintain documentation and team training. We are the world’s largest bottler by sales volume. We produce and distribute beverages under The Coca\-Cola Company’s trademarked brands, offering a broad portfolio of 134 brands to over 270 million consumers every day. With more than 97,000 employees, we market and sell approximately 3\.8 billion unit cases annually through over 2 million points of sale. Operating 56 manufacturing plants and 249 distribution centers located across 10 countries: Mexico, Argentina, Brazil, Uruguay, Nicaragua, Guatemala, Panama, Costa Rica, Colombia, and Venezuela. We are committed to generating economic, social, and environmental value for all our stakeholders throughout the entire value chain. Our people drive our success. That is why we are the leading bottler of Coca\-Cola brands worldwide, marketing more than 4\.0 billion unit cases per year. In Argentina, we operate in CABA and a large portion of GBA, and in Uruguay in Montevideo and other cities. We are responsible for bottling, marketing, and distributing Coca\-Cola Company products within these territories. At Coca\-Cola FEMSA, diversity, equity, and inclusion are the foundation of innovation, business integration, and sustainable growth. We strive to reflect and respect the richness of identities, perspectives, and unique talents present in every location. Our commitment is to offer equal opportunities to all individuals wishing to join our team regardless of age, ethnic or geographic origin, political affiliation, religion, sex, sexual orientation, gender identity or expression, marital status, physical or health condition, social status, or any other factor that undermines human dignity. We want your experience with us to be extraordinary. If you require any type of accessibility support, please share it with the Talent Acquisition team. Requirements **What do we need from you to be part of this adventure?:** ✈ **Education:** University or tertiary degree, graduated or in progress, in computer science or related fields. Additional training in support management and incident management is desirable. **Technical skills:** Knowledge or experience with service/incident management tools similar to ServiceNow, Jira, Remedy, SQL databases, SAP modules (CRM, SD, MM, PM, FI, CO, HR), proficiency with Office tools (Word, Excel, Power BI, PowerPoint), and web platforms. **Experience:** Minimum of 2 years in similar roles involving incident management, service requests, and familiarity with service management tools. **English level:** Intermediate. **Availability to work Monday through Friday. Schedule:** Flexible Hybrid model. Willingness to travel to neighboring countries or move between different plants or distribution offices within Greater Buenos Aires. What qualities do we value in you to refresh the world? Customer service. Proactivity in problem solving. Organization and time management. Communication skills. Benefits **What is our offer?:** Coca\-Cola FEMSA offers you an excellent opportunity to launch your professional career, learn, and collaborate with a team of people passionate about our business. Be the protagonist of your development in a diverse, dynamic, and highly challenging environment. We offer a benefits package designed to support your professional development, personal growth, and leisure time enjoyment. Flex Time Program, to promote a healthy balance between your professional and personal life. University discounts, supporting your ongoing professional education. English classes at Nulinga, to help you perfect your language skills. Company products, so you can enjoy our offerings. ️‍️Gym facilities at our premises, to enhance your well-being. Private healthcare coverage for you and your family, promoting health care. On-site cafeteria, for healthy eating options. Want to know more? Apply now! \#SomosCoca\-Cola FEMSA We are the leading beverage company in Latin America, the largest Coca\-Cola bottler in terms of sales, representing 1 out of every 10 Coca\-Cola products sold worldwide. We operate in 10 countries and have over 100\.000 employees across the region. At Coca\-Cola FEMSA, diversity, equity, and inclusion are the foundation of innovation, business integration, and sustainable growth. We strive to reflect and respect the richness of identities, perspectives, and unique talents present in every location. Our commitment is to offer equal opportunities to all individuals wishing to join our team regardless of age, ethnic or geographic origin, political affiliation, religion, sex, sexual orientation, gender identity or expression, marital status, physical or health condition, social status, or any other factor that undermines human dignity. We want your experience with us to be extraordinary. If you require any type of accessibility support, please share it with the Talent Acquisition team.