**Job Description:** We are seeking a talented Engineering Support to join our dynamic team. In this role, you will be responsible for resolving incidents reported by various clients utilizing our services. The position entails working with virtual instances on both Windows and Linux platforms within a cloud\-based environment. Our infrastructure spans across AWS, Azure, and GCP, requiring familiarity with cloud technologies and services offered by these platforms. Collaboration with our counterparts in India and other global teams will be essential to ensure timely and effective resolution of incidents. Join our team and become an integral part of our global engineering support network, helping to deliver exceptional service and support to our clients worldwide. Apply now to embark on an exciting journey in cloud engineering support! **Responsibilities:** 1\. Respond promptly to incidents reported by clients and provide technical support to resolve issues efficiently. 2\. Troubleshoot and diagnose technical problems related to virtual instances on Windows and Linux platforms. 3\. Collaborate closely with cross\-functional teams, including counterparts in India and other international teams, to ensure cohesive incident resolution. 4\. Document incident details, troubleshooting steps, and resolutions accurately for future reference and knowledge sharing. 5\. Continuously monitor and maintain the stability and performance of cloud\-based infrastructure across AWS, Azure, and GCP. 6\. Proactively identify recurring issues or areas for improvement and propose solutions to enhance system reliability and efficiency. 7\. Stay updated with emerging technologies and trends in cloud computing to contribute to the advancement of our services and infrastructure. .