Retention Operator

Description

Job Summary: We are seeking a Retention Operator to manage the continuity of the monitoring service, attending to and resolving customer cancellations with quality and effectiveness. Key Responsibilities: 1. Manage the continuity of the monitoring service 2. Provide effective and high-quality responses 3. Identify reasons for cancellation and offer retention alternatives Join our team! We are currently looking for a Retention Operator for our Contact Center Department. The person in this role will manage customers’ cancellation requests by providing effective and high-quality responses, aiming to ensure continuity of the monitoring service and align with departmental objectives. **Key responsibilities include:** Answering incoming calls from customers requesting cancellation of the Monitoring Service. Making outbound calls to subscribers/agents who have requested cancellation via email or other alternative channels. Identifying the real reasons behind the cancellation decision, resolving issues, and offering retention alternatives—leveraging available tools while communicating and reinforcing the features and benefits of the service. Managing the email inbox to confirm retention outcomes via this channel. Accurately recording each retention activity in the corresponding systems. **Work schedule:** Monday to Friday, 8:00 AM to 2:00 PM (part-time). **Location:** Mataderos, CABA Indefinite-term employment contract We are a leading electronic security company that prevents, protects, and supports customers with integrated technological solutions designed to deliver a high-quality experience—and make our world a safer place. **We operate across 4 business units:** professional monitoring services, vehicle alarms, residential alarms, and security cameras. In each unit, we strive to meet market needs and turn our customers’ aspirations into reality. We actively collaborate with our Equity and Inclusion Department to ensure a safe, pleasant, healthy, honest, and fair workplace—a calm environment where everyone can grow both personally and professionally. Requirements Prior experience in retention, recovery, or loyalty programs, minimum one year (mandatory). Proficiency in Windows environment, Microsoft Office suite, and CRM systems. Knowledge of QAD and Google Ads. Benefits Birthday leave Annual performance incentive ‍ ‍ ‍ Extended leave and childcare reimbursement Free vehicle alarm and monitoring service for employees Mobile phone plan discount ‍ ️Sport club discounts Professional growth and development opportunities