Digital Help Desk Analyst - (IT Support)

Description

Job Summary: We are seeking a Digital Help Desk Analyst to manage requests, coordinate resolutions, and collaborate on the continuous improvement of digital services. Key Highlights: 1. Flexible and collaborative work environment 2. Professional development opportunities 3. Work culture that values innovation and commitment Opportunity: Join Catalinas Center S.A. as a Digital Help Desk Analyst. Work in a dynamic environment combining on-site and remote work, contributing to the continuous improvement of our digital services. Responsibilities: Manage help requests received through digital channels. Coordinate with various departments to resolve technical issues. Analyze interaction data to identify areas for improvement. Collaborate on implementing solutions for recurring problems. · Requirements: Previous experience in similar roles such as digital IT help desk. Knowledge of technical support tools. Ability to work both independently and as part of a team. Strong communication and problem-solving skills. Availability Monday to Friday, 9 AM to 6 PM, in hybrid mode at our Parque Patricios offices. Residence in CABA or nearby areas. · Benefits: We offer a flexible and collaborative work environment. You will have professional development opportunities. Corporate benefits. A work culture that values innovation and commitment. We look forward to your application!. -Requirements- Minimum education: Secondary school 2 years of experience Age: between 22 and 35 years Keywords: analyst, help, auxilio, online, apoyo, support, soporte, tecnologias, la, informacion, it