Job Summary: We are seeking a data-driven CX Senior Business Analyst to lead data intelligence within CX, transforming operational metrics into business opportunities and high-impact processes, thereby influencing the company’s strategy. Key Highlights: 1. Lead data intelligence within CX as a business partner. 2. Directly impact the strategy of a growing company. 3. Culture of autonomy and results-oriented focus. At Humand, we help companies digitize their internal communication, culture, and human resources processes—all in one place. **Would you like to be part of the digital revolution in HR?** We are looking for a CX Senior Business Analyst with a deeply data-driven mindset to transform operational metrics into business opportunities and high-impact processes. Your mission will be to lead data intelligence within CX. We are not looking for someone who simply generates reports, but for a business partner who understands the business, identifies friction points, and proposes initiatives that deliver real value—both to our internal teams and to our end customers. This is your opportunity to directly influence the strategy of a growing company, supported by a culture of autonomy and results-oriented focus. **Key Responsibilities** * Analyze complex, high-impact business information, ensuring consistency, quality, and reliability of results. * Build and maintain strategic reports and analyses for various organizational levels. * Identify improvement opportunities through data analysis and propose actionable insights. * Lead end-to-end analytical projects—from problem definition to results communication. * Design and evolve metrics, KPIs, and analytical frameworks to assess performance, usage, and business outcomes. * Collaborate closely with cross-functional teams to align criteria, definitions, and objectives. * Drive automation and scalability of analytical processes. **What We Value** * Minimum 2 years of prior experience as a Business Analyst or in similar roles. * Degree in Industrial Engineering, Economics, Business Administration, or related fields. * Strong analytical capability and structured thinking. * Solid business acumen and ability to translate data into decisions. * Technical profile, capable of working with data, automating processes, and designing scalable solutions. * Attention to detail and focus on analytical quality. * Strong communication skills to present insights to diverse audiences and stakeholders. Join Us! Our **mission** is to empower people at work so they become happier and more successful. Learn more about us at: https://humand.co/es/