Remote Inbound Sales Representative (LATAM)

Description

Summary: As an Inbound Sales Representative, you will compassionately guide families through end-of-life care decisions, focusing on meaningful conversations and building trust. Highlights: 1. Guide families with clarity and compassion through important decisions 2. Engage in deeply meaningful and surprisingly uplifting work 3. Develop product expertise and a consultative sales approach End\-of\-life care is a $20B industry hiding in plain sight. It touches every family, yet remains fragmented, widely distrusted, and offline \- all while the world around it has transformed. We believe families deserve a fundamentally better experience. At Meadow, we're building the modern funeral home. In under two years, we've become California's largest independent, earning hundreds of 5\-star reviews and an 80\+ NPS along the way. Powered by a team that's built and scaled real\-world businesses, we're expanding nationally with urgency, discipline, and plenty of meaningful work still ahead. We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters. Learn more about our global teams here. If this sounds like your kind of team, we'd love to hear from you. ### **About the Role** As an Inbound Sales Representative, you’ll be the first voice families hear when they reach out. You’ll guide them with clarity and compassion \- no cold calls or pushy tactics, just meaningful conversations that help people make one of life’s most important decisions with confidence. This is a sales role: you're responsible for helping families make confident decisions and guiding them to a close \- always with genuine care, never pressure. Depending on team needs and performance, this role may include a mix of inbound sales conversations, returning lead follow\-up, and support work that helps the broader sales process run smoothly. *A quick note, because many candidates wonder about it:* People often assume this work is emotionally heavy, but our team consistently finds it deeply meaningful and surprisingly uplifting. The role is rooted in hospitality, clarity, and human connection, not sadness. Rather than feeling heavy, the work offers a unique sense of purpose as part of a modern, compassionate company transforming an outdated industry and bringing dignity, transparency, and warmth to families across the country. ### **Grow Your Career** Most teammates begin in our **Second Call Representative** role, a customer\-facing sales position where you'll build product expertise, close deals, and develop our consultative sales approach. High\-performing Day Shift reps may become eligible to join our **First Call Representative** team after approximately three months. First Call Reps receive more inbound opportunities and move to an uncapped performance\-based compensation plan tied directly to dollars sold, creating meaningful upside for top performers. Eligibility for the First Call team is based on sustained performance, including strong conversion results, customer experience, workflow accuracy, and overall reliability. ### **What You’ll Do** * Handle warm inbound leads and support families through the sales process with clarity, empathy, and strong follow\-through. * Guide families through cremation options, helping them make a confident decision when possible and ensuring thoughtful follow\-up when more time is needed. * Manage returning leads and follow\-up conversations across phone, text, and email so no family falls through the cracks. * Contribute to queue coverage, sales activities, and related support workflows that improve the overall customer experience. * Hit performance targets while maintaining strong conversion outcomes and quality scores. * Move fluently across our stack \- HubSpot, Aircall, GSuite, Slack, and our case management system. ### **Requirements** * 2\+ years of sales experience with a track record of meeting or exceeding individual targets \- managing the full sales cycle and closing, ideally consumer (B2C) sales over the phone. * Strong sales instincts and phone presence: you can guide a live conversation toward a confident decision, handle objections naturally, and build trust with families while balancing sales conversations with follow\-up and support work. * Clear spoken and written English; you explain options simply and warmly. * Self\-driven and results\-focused: you track where you stand against your target and adjust when you're behind. Emotionally steady and highly coachable * Comfortable working independently and managing a consistent follow\-up rhythm. * Familiarity with HubSpot or comparable CRMs (Salesforce, Zoho, etc.). * A home setup that supports the work \- see our tech requirements for details. Bonus Points * Experience selling in high\-trust categories (insurance, healthcare, travel, etc.). * Spanish fluency — many of the families we serve speak it. ### **Details:** * Remote, full\-time * **Compensation:** $6\-$14/hr OTE + *Competitive base pay plus monthly performance bonuses.* + *The advertised OTE reflects expected earnings in your starting role. Top performers who advance to our* ***First Call Representative*** *team move to an uncapped performance\-based compensation plan with significantly higher earning potential.* * **Tools**: HubSpot (CRM), Aircall (phone), Slack, and our case management system * **Schedule:** + Full\-time, 8\-hour shifts on a consistent weekly schedule + Days: Monday–Friday, Tuesday–Saturday, or Sunday–Thursday - **(weekend availability a plus)** + Available shift windows: - AM (start 6–8am EST) - PM (start 1–4pm EST) - Night (start 8–10pm EST) ### **Why You’ll Love Working With Us:** * **We’re a real business, built to last.** We’ve proven our model in LA and became the largest independent funeral home in California in less than two years. We’re now going national. And plan to grow for years to come. * **A serious employer for global teammates.** We have years of experience running distributed teams. Same 1:1s, check\-ins, and career paths as our U.S. team \- same expectations, same opportunities. * **Growth path**: Team members may begin with a mix of inbound sales, returning lead follow\-up, and support responsibilities, with opportunities to take on expanded first\-call responsibilities based on performance. * **People stay.** Regrettable turnover is very low. Don't take our word for it \- read our Glassdoor reviews. * **Fair compensation with real upside.** Competitive globally benchmarked base pay, meaningful monthly bonuses, and a clear path to an uncapped compensation plan through eligibility to our First Call team. * **High care, high standards.** Real investment in training and growth, honest feedback, no burnout culture. * **Benefits:** PTO, 10 paid holidays, paid training, fully remote. * **Purpose\-driven work:** Real impact during one of life's most meaningful transitions. ### **Apply Now** We’re just getting started, and we’re looking for people who want to grow with us. If you’re excited about making an impact, building meaningful relationships, and launching a successful career in sales and tech, apply today. Even if you don’t meet every qualification, we encourage you to apply—your passion and potential matter more than checking every box.