**IT Customer Service Representative – Jr/SSR (Ref.106921\) – Buenos Aires / Salta** **Company Overview** Join an international project with a leading company in the mining and energy sector, currently undergoing modernization and support of its production systems! We are looking for an IT Support profile (Junior / Semi-Senior) focused on internal customer service, with technical ability and a proactive attitude to provide solutions in a dynamic and high-demand environment. This position requires 100% on-site work, based in offices in CABA or Salta. #### **Key Responsibilities:** * Provide technical support and maintenance for production and development systems (remote and on-site). * Resolve hardware and software incidents, including servers, networks, and specific software/brand solutions. * Perform **L1 and L2 level** support, diagnosing and resolving desktop hardware failures. * Configure and set up new laptops, including imaging processes. * Provide basic support for printers and mobile devices (iOS/Android). * Comply with established operational and service procedures, focusing on end-user experience. #### **Required Qualifications and Skills:** * + Previous experience in IT infrastructure technical support. + Proficiency in **Windows 10** and **Microsoft Office**. + Customer service orientation and problem-solving attitude. + Ability to work independently and as part of a team. + Intermediate-to-advanced level of English (B2\). #### **Desirable Skills:** * Knowledge of other languages (bilingualism is an advantage). * Prior experience in global corporate environments. #### **Project Environment and Benefits:** * Working hours: Monday to Friday, 8 AM to 5 PM. * Duration: 4 months, with possibility of extension. * International project within a globally impactful leading company. * Work mode: **100% on-site**. * Location: **Buenos Aires** or **Salta** #### **How to Apply: Software Engineering Application Automation Opportunity** Apply through our online portal to submit your application and tell us about your automation experience! Start your application process by completing your initial interview at www.talentconnect.ai . Are you ready to make an impact as a Software Engineer in Application Automation, driving digital transformation within a dynamic and inclusive organization? We look forward to your application and welcome you to our growing team! Stay connected with us to learn about future opportunities, insights, and updates by following our LinkedIn page .