Solution Architect

Description

Summary: A senior technical and customer-facing Solution Architect responsible for designing commercially viable, end-to-end technical solutions for Digital BSS customers across telecom operators. Highlights: 1. Lead complex BSS solution design for telecom operators 2. Drive digital transformation strategies for customers 3. Collaborate cross-functionally from presales to delivery **Role Summary** The Solution Architect is a senior technical and customer\-facing role responsible for analyzing, designing, and developing commercially viable, end\-to\-end technical solutions for Digital BSS customers across telecom operators. This person sits at the intersection of business strategy, technology, and delivery — translating customer needs and emerging technology opportunities into detailed technical offerings, solutions, and proposals. The Solution Architect works closely with presales, delivery, and R\&D teams to shape winning solutions, and remains engaged through delivery to ensure what was designed is what gets built. Ultimately, this role drives profitable, sustainable business outcomes for Tecnotree by ensuring solutions are technically sound, commercially competitive, and aligned to each customer's digital transformation journey. **Key Responsibilities** **Solution Design \& Architecture** * Design and implement end\-to\-end BSS solutions for telecom operators, drawing on hands\-on experience across multiple E2E Digital BSS transformations spanning Mobile, Fixed Line, and Broadband services for Tier\-1/Tier\-2 CSPs across Americas , Europe or Global markets. * Own solution scope definition, offering design, and architecture for complex, multi\-system integrations, ensuring every design decision adheres to Industry standards, Enterprise Architecture Guidelines , quality benchmarks, security \& NFR requirements, and overall business strategy. * Define and document high\-level solution and system architectures, clearly articulating how individual components interact, where integration points sit, and how the design will scale and evolve over time. * Apply Enterprise Architecture frameworks (e.g., TOGAF) and TM Forum industry standards ( ODA , Open APIs , eTOM, SID ) throughout the design lifecycle, ensuring solutions are consistent, interoperable, and aligned with industry best practice. * Provide High level t\-shirt sizing estimates for efforts and duration across the full project lifecycle, supporting accurate scoping, resourcing, and commercial planning. **Customer Engagement \& Requirements Solutioning** * Analyze customer technology landscapes in depth to define business requirements, Target\-state Solution Architecture, technology blueprints, and modernization or digital transformation \& Phased Migration strategies tailored to each operator's context. * Lead structured requirement\-gathering sessions, application rationalization , risk assessment exercises, and technical debt analysis with stakeholders, and communicate findings clearly and persuasively through both written documentation and verbal presentations. * Develop compelling technical presentations \& Solution Proposals that translate complex architecture into business value, and personally deliver customer\-facing presentations and workshops. * Collaborate closely with the core presales and sales team to identify, shape, and prioritize potential solution opportunities and account growth activities. * Act as a trusted technical advisor to customers, building credibility through deep domain expertise and clear, consultative communication. **Delivery Enablement \& Cross\-Functional Collaboration** * Support delivery teams during solution deployment, remaining engaged through out Project delivery cycle to ensure design intent is preserved through implementation. * Provide structured, actionable feedback to R\&D teams on product features, delivery process improvements, and technology stack evolution based on real\-world project experience. * Partner cross\-functionally with different stakeholders/teams involved in the project( Business, IT/Network, Security, Privacy, Development, Testing, and Operations teams ) throughout the project lifecycle, ensuring alignment and removing roadblocks. * Ability to mentor architects \& Product Engineering teams **Telecom BSS Domain Expertise** * Apply strong, hands\-on domain knowledge across Digital Channels, Product Catalog , CRM, Charging \& Billing, Collections, Order Management, Integration, Inventory Management, and Network Provisioning to inform every design decision via Domain\-Driven Design. * Maintain a working understanding of how these BSS domains interconnect within a broader telecom operator ecosystem, including OSS and network\-layer touchpoints where relevant. * Bring working exposure to API\-first architecture, cloud\-native applications, CI/CD pipelines, and DevOps practices, and advocate for modern engineering approaches where they add value. * Strong understanding of AI\-native BSS applications and Agentic AI use cases and technologies involved **Knowledge Sharing \& Architecture Documentation** * Participate actively in knowledge transfer, documentation of Application \& Integration Architecture , Sequence Diagrams , Data Model Designs , HLD/LLDs, Architecture Decision Records , Migration Roadmaps and information\-sharing initiatives across the practice. * Stay abreast of emerging technologies and technical trends, and proactively share insights internally and with customers to support their competency building and long\-term technology roadmap. **Required Skills \& Technical Expertise** **Architecture \& Standards** * Strong, demonstrable capability in designing Data Model \& services using Microservices Architecture, including service decomposition, API design, and integration patterns. * Working knowledge of TM Forum industry standards, including Open APIs, the Business Process Framework (eTOM), the Shared Information/Data Model (SID), and the Telecom Application Map (TAM). * Familiarity with Enterprise Architecture frameworks such as TOGAF, and the ability to apply them pragmatically in a commercial delivery context. **Technical \& Engineering Skills** * Hands\-on experience with Java, J2EE or XML, Python, Kafka and Linux. * Practical familiarity with Event driven architectures, Microservices, Spring Boot, Open APIs, SOAP, RESTful services, and other relevant open\-source frameworks used in technology implementations. * Comfort working across the technology stack, from backend services and integration middleware to deployment pipelines. * Experience on NFRs such as High Availability , Resilience , Performance , Observability , Multi\-cloud architectures * Hands\-on experience **with AI Agents , LLMs, MCP servers , RAG and Agentic AI concepts \& frameworks** **Professional \& Interpersonal Skills** * Excellent stakeholder management skills, with the ability to get things done cordially, tactfully, and collaboratively across technical and non\-technical audiences. * Strong written and verbal communication skills, including the ability to translate complex technical concepts for business and executive audiences. * A consultative, solutions\-oriented mindset with strong analytical and problem\-solving capabilities. * Willingness and flexibility to travel and work onsite as required by customer and project needs. **Experience \& Qualifications** * 15\+ years of relevant professional experience across the technologies, domains, and skills outlined above, ideally within telecom or a related technology\-services environment. * Proven track record as an E2E Solution Architect on at least one full\-scale implementation covering Mobile, Fixed Line, and Broadband services. * Bachelor's degree in Engineering or an equivalent technical discipline. * Fluency in English is required; **Spanish language skills are a strong plus**. **Ideal Candidate Profile** This role suits a seasoned technologist who thinks like both an architect and a business advisor — someone who is equally comfortable whiteboarding a complex integration with an engineering team and presenting a transformation roadmap to a customer's leadership. The ideal candidate has deep BSS domain credibility, genuine hands\-on technical grounding, and the maturity to navigate ambiguity, competing priorities, and multiple stakeholders on large, high\-stakes Digital BSS Transformation engagements. Job Types: Full\-time, Permanent Work Location: In person