customer service agent - Technology Platform Support

Description

Job Summary: This role focuses on active portfolio management, business expansion, strategic evolution, and internal coordination to ensure customer satisfaction and continuous product improvement. Key Highlights: 1. Active portfolio management and customer satisfaction 2. Business expansion and strategic product evolution 3. Internal coordination to ensure service excellence Active portfolio tracking: ensure continued usage, resolve friction points, and maintain high satisfaction levels. Customer metrics management: measure NPS, CHURN, USABILITY, and USAGE. Business expansion in active accounts: identify up-selling/cross-selling opportunities. Strategic business evolution: collaborate with Management on continuous customer feedback to improve current products and processes. Participate in weekly meetings to track departmental topics and objectives. Create a meeting agenda to proactively manage the tool with active customers. Internal coordination: facilitate meetings among Sales, Customer, Product, and Support teams to ensure service excellence when required. Create necessary tickets to report associated quality issues. Track them and comply with established SLAs. Maintain and track product knowledge bases containing information about current customers. -Requirements- Minimum education: Tertiary degree 5 years of experience Age: between 25 and 60 years Knowledge: Advisory capability, Automotive industry, Portfolio management, Tracking, Customer service, Support, Usability, Customer engagement, Customer support Keywords: service, service, demonstrator, fair representative, field representative, agent, representative, agente, representante, care, technologist, technician, tech, technician, technology, technology, technologist