Customer Solutions Architect (AI Platform)

Description

Summary: As a Forward Deployed Engineer (Customer), you will be the lead technical strategist embedded with customers, owning the end-to-end design of AI-driven business transformation projects. Highlights: 1. Lead technical strategist embedded with customers 2. Architect AI-driven business transformation projects 3. Bridge gap between pre-sales/CS and engineering **About DevRev** At DevRev, we're building the future of work with *Computer* – your AI teammate. Unlike traditional tools, *Computer* unifies all your data sources, tools, and workflows into a single AI\-ready platform, giving employees real\-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI\-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human\-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M\+ raised, DevRev is trusted by global companies across industries. **About the role** As a **Forward Deployed Engineer (Customer)**, you will serve as the lead technical strategist embedded with our customers. You'll own the end\-to\-end design of AI\-driven business transformation projects from understanding domain\-specific needs to architecting scalable agent\-based solutions using DevRev’s platform. This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross\-functional collaboration. You’ll act as the connective tissue between pre\-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real\-world impact. **What You’ll Do** * **Own Customer Context**: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design. * **Architect AI Transformation**: Design and document AI\-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices. * **Be a Trusted Advisor**: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities. * **Translate \& Coordinate**: Bridge the gap between pre\-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable. * **Design Reusability**: Architect modular, scalable solutions that can be extended across customers and verticals. * **Drive Delivery**: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence. * **Support Pre\-Sales**: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort. * **Lead Innovation**: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs. * **Maintain Quality \& Compliance**: Ensure all solutions meet performance, security, and compliance standards. * **Travel Ready**: Willingness to travel up to 50% for on\-site discovery, deployment, and customer engagement. **What You Bring** * **Experience**: 7\+ years in solution architecture or consulting roles, focused on enterprise\-scale, customer\-facing software implementations. * **AI \& Cloud**: Hands\-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines). * **Business Acumen**: Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans. * **Design Thinking**: A problem\-solver with a growth mindset, skilled in crafting scalable and future\-proof architectures. * **Communication**: Exceptional ability to convey complex technical and business concepts to diverse stakeholders, both technical and non\-technical. * **Project Leadership**: Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines. * **Metrics Focus**: Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes. * **SaaS \& Platform Fluency**: Background in SaaS or enterprise platforms, with understanding of extensibility and multi\-tenant design principles. * **Education**: Bachelor's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus. *DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.*