Level 1 Support - Buenos Aires

Description

Position Summary: We are seeking a Level 1 Systems Support specialist to handle and manage technical incidents, providing timely solutions and ensuring continuity of IT services. Key Responsibilities: 1. Ticket support desk attention and management 2. Coordination with Operations team for ticket resolution 3. Incident management and resolution with customers At IVCISA, we seek a Level 1 Systems Support specialist with experience in handling and managing technical incidents, capable of delivering timely solutions to users and customers while ensuring continuity of IT services. The selected candidate will be responsible for ticket management, operating system support, hardware, networking, and collaborative work tools—ensuring operational efficiency and high-quality service. **Responsibilities** * Ticket support desk attention and management. * Coordination with the Operations team for Level 1 ticket resolution. * Escalation of tickets to Level 2 Support when appropriate. * Incident management and resolution with customers. **Requirements** * Experience in computer systems support and ticket management. * Proficiency with operating systems (Windows, Linux). * Basic hardware and peripheral support. * Network configuration and troubleshooting (LAN/WiFi, VPN). * Ticket management using help desk tools (Jira Service Desk preferred). * Basic office productivity software knowledge (Microsoft 365, Google Workspace). **Knowledge in:** * System administration in virtual and physical environments (servers, networks). * Administration of Windows and/or Linux servers. * LAMP and LEMP environments (Linux, Apache/Nginx, MySQL). * Network services: DHCP, DNS. **Plus (desirable, not mandatory)** * Experience with project management tools. * Knowledge of cloud environments (AWS, Azure, GCP or others). * Database management: MySQL, PostgreSQL, SQL Server, MongoDB.