Associate Technical Support Analyst

Description

Job Summary: As a Technical Support Analyst at Assurant, you will be part of a dynamic team providing high-quality technical support to clients using internet-connected devices, diagnosing and resolving technical incidents. Key Highlights: 1. High-quality technical support to customers 2. Diagnosis and resolution of technical issues on devices 3. Collaboration with teams to improve processes **Join Assurant as a Technical Support Analyst!** At Assurant, we help people protect what they value most. We are a global company with over 130 years of history, presence in 21 countries, and a member of the Fortune 500\. We partner with leading brands in retail, telecommunications, financial services, and more, delivering specialized protection solutions. **What will you do in this role?** As a **Technical Support Analyst**, you will join a dynamic team delivering high-quality technical support to customers using internet-connected devices. Your mission will be to diagnose and resolve technical incidents, ensuring an exceptional experience for every user. **Key Responsibilities:** * Diagnose and resolve technical issues on devices such as PCs, mobile phones, tablets, Bluetooth speakers, thermostats, smart TVs, and more * Provide support across multiple channels (phone, chat, email) with a focus on customer experience * Interact with remote diagnostic tools and support management systems * Document solutions and create technical content for the knowledge base * Collaborate with other teams to resolve complex cases and improve processes * Participate in training and continuous improvement initiatives **What we’re looking for:** * ✅ Advanced English (mandatory) * ✅ Completed secondary education (tertiary or university studies in progress preferred) * ✅ Experience in customer service and technical support (a plus) * ✅ Knowledge of PC, mobile device, and Smart Home technology support * ✅ Analytical ability, problem-solving skills, and excellent communication * ✅ Proficiency with computer tools, CRM, and technical support systems * ✅ **Availability to work 5 days per week, including weekends** **Work Schedule:** The role has **fixed shifts**, but the **workdays rotate every 3 or 4 months**. This means that although your assigned shift remains constant, your days off change in a planned manner to ensure all employees have the opportunity to enjoy weekend days off throughout the year. * When your assigned schedule includes weekend work, you will receive an **additional premium**. * This premium will be **removed** when your schedule rotates and you have weekends off. **What we offer:** A multicultural environment where you’ll practice English daily English class reimbursement \+ free access to Udemy Learning A birthday day off ️‍ ️ SportClub discount \+ partial reimbursement for your university studies Monthly home office expense coverage Pedidos Ya so you never run out of energy Hybrid work model (yes, you can work in slippers some days) Recognized as a Great Place to Work for over 10 years **This job posting is part of our ongoing efforts to build a strong talent network for current and future opportunities. We invite you to apply, and qualified candidates will be contacted as roles become available.** If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. **Helping People Thrive in a Connected World** Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. **What’s the culture like at Assurant?** Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. **Company Overview** Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender\-placed insurance products, and other specialty products. **Equal Opportunity Statement** Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. **Job Scam Alert** Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.