Job Summary: We are seeking an IT student for a Trainee position in Buenos Aires, providing operational support and collaborating on the continuous improvement of digital solutions. Key Highlights: 1. Daily operational support for digital solutions 2. Collaboration in incident detection and tracking 3. Promotion of continuous improvements and application monitoring **External position** . \\At Tecpetrol, we are looking for an IT student to join our Buenos Aires offices as an IT Trainee.\\ \\ \\ \\Academic Background: \IT\ \\Main Responsibilities: \\ \ \Provide daily operational support for digital solutions used in RTOC VPDC rooms.\ \Collaborate in the detection, logging, and tracking of incidents affecting real-time operational data visualization, loading, or availability (e.g., drilling data applications, UTF dashboards, visualization tools, etc).\ \Assist with data loading and data quality to validate and publish operational information across various software platforms used by operations.\ \Support on-site and remote operations of the RTOC room, assisting in resolving issues related to applications, VDIs, workstations, and peripherals, and escalating complex incidents promptly to the RTOC IT team or internal/external vendors.\ \Responsible for tracking incidents and requests, logging tickets, and documenting symptoms.\ \Identify and promote continuous improvement actions, observability, and monitoring of RTOC applications and services, supporting functional assessments, identification of critical workflows, and validation of information for building operational metrics and KPIs.\ \Support deployments, operational adjustments, or incremental improvements under supervision of the responsible IT team.\ \Perform operational documentation tasks, including basic instructions, support checklists, user guides, and lessons learned, contributing to standardization of RTOC Support Axis processes.\ \Interact daily with drilling operation users (engineers, operators, and control room staff).\ \ \ \ \\Join our team and boost your career at Tecpetrol!\\ **At Tecpetrol, we are looking for an** IT student to **join our Buenos Aires offices as an IT Trainee.** **Academic Background:** IT **Main Responsibilities:** * Provide daily operational support for digital solutions used in RTOC VPDC rooms. * Collaborate in the detection, logging, and tracking of incidents affecting real-time operational data visualization, loading, or availability (e.g., drilling data applications, UTF dashboards, visualization tools, etc). * Assist with data loading and data quality to validate and publish operational information across various software platforms used by operations. * Support on-site and remote operations of the RTOC room, assisting in resolving issues related to applications, VDIs, workstations, and peripherals, and escalating complex incidents promptly to the RTOC IT team or internal/external vendors. * Responsible for tracking incidents and requests, logging tickets, and documenting symptoms. * Identify and promote continuous improvement actions, observability, and monitoring of RTOC applications and services, supporting functional assessments, identification of critical workflows, and validation of information for building operational metrics and KPIs. * Support deployments, operational adjustments, or incremental improvements under supervision of the responsible IT team. * Perform operational documentation tasks, including basic instructions, support checklists, user guides, and lessons learned, contributing to standardization of RTOC Support Axis processes. * Interact daily with drilling operation users (engineers, operators, and control room staff). **Join our team and boost your career at Tecpetrol!**