Senior DevTools Engineer / Atlassian Developer

Description

Summary: The Senior DevTools Engineer / Atlassian Developer will design, develop, and maintain enterprise-grade workflows, automations, and integrations across Jira, Confluence, and ServiceNow to improve engineering productivity. Highlights: 1. Design and implement complex Jira workflows and Confluence solutions. 2. Build and support bi-directional integrations between Jira and ServiceNow. 3. Leverage AI capabilities for ticket summarization and knowledge discovery. **Position Title:** Senior DevTools Engineer / Atlassian Developer **Position Type:** Regular \- Full\-Time **Requisition ID:** 42173 **Role Overview** ----------------- The Senior DevTools Engineer / Atlassian Developer will be responsible for designing, developing, and maintaining enterprise\-grade workflows, automations, and integrations across Jira, Confluence, and ServiceNow. This role is hands\-on and focuses on workflow engineering, system integrations, and AI\-assisted enhancements to improve engineering productivity and ITSM alignment. **Key Responsibilities** ------------------------ * Design and implement complex Jira workflows including conditions, validators, and post\-functions. * Configure and customize issue types, fields, screens, schemes, and permission models. * Develop and maintain Confluence templates, macros, and automated knowledge solutions. * Implement Jira automation rules and advanced scripting using ScriptRunner (Groovy). * Build and support bi\-directional integrations between Jira and ServiceNow (SNOW). * Synchronize incidents, problems, changes, requests, statuses, comments, and attachments between tools. * Develop integrations using REST APIs, Webhooks, and OAuth\-based authentication. * Ensure data integrity, error handling, auditability, and loop prevention for integrations. * Integrate Jira and Confluence with DevOps tools such as GitHub, Bitbucket, Jenkins, Azure DevOps, Slack, and Teams. * Leverage AI capabilities for ticket summarization, intelligent routing, prioritization, and knowledge discovery. * Create technical documentation and provide support to engineering and ITSM stakeholders. **Required Qualifications** --------------------------- * 8–12 years of hands\-on **experience in DevTools, Platform Engineering, or similar roles.** * **Strong development experience with Jira Software, Jira Service Management, and Confluence.** * Demonstrated experience integrating Jira with ServiceNow in enterprise environments. * Strong understanding of Agile, DevOps, ITSM, and SDLC processes. * Expertise in REST APIs, JSON, scripting, and automation frameworks. * Excellent problem\-solving, communication, and stakeholder management skills. **Preferred Skills** -------------------- * Experience with Atlassian Cloud and cloud migration initiatives. * Exposure to ServiceNow Flow Designer and scripting. * Experience with AI/ML use cases such as NLP, summarization, and classification. * Atlassian or Agile\-related certifications. *McCain Foods is an equal opportunity employer. As a global family\-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.* *McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please* *let us know* *and we will work with you to find appropriate solutions.* *Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s* *Global Privacy Policy* *and* *Global Employee Privacy Policy**, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled* *here**.* **Job Family:** Engineering \& Technical **Division:** Global Digital Technology **Department:** Cloud Engineering **Location(s):** AR \- Argentina : Buenos Aires : Balcarce \|\| AR \- Argentina : Buenos Aires : Pilar \|\| AR \- Argentina : Buenos Aires : San Isidro \|\| AR \- Argentina : Other : Reference job description \|\| AR \- Argentina : Rio Negro : Luis Beltr‡n **Company:** McCain Foods(India) P Ltd