General Manager

Description

Summary: Own people, compliance, growth, and outcomes across Intake, Operations, and Hours Reporting, driving census growth, audit-readiness, and healthy finances while upholding company culture. Highlights: 1. Lead and performance-manage teams, overseeing hiring and training. 2. Ensure compliance, manage audits, and uphold quality assurance standards. 3. Cultivate key customer and partner relationships to resolve escalations. **To complete the application, fill out this 90\-second form:** https://careers.hirebus.com/jobs/13ff9ed7\-c026\-4581\-ac85\-3a9d4d12329a **Schedule: Full\-time, Mon–Fri** Reports to: Owner/CEO Direct reports: Authorization \& Operations Lead (AOL), Compliance/Hours Reporting \& Payroll (CHRP), Growth/Physician Coordination \& Intake (GPCI), Operations Associate(s) **Role Summary** * Own people, compliance, growth, and outcomes across Intake, Operations, and Hours Reporting. Drive census growth, audit\-readiness, and healthy finances while upholding SLB’s culture. **Key Responsibilities** * People \& Culture * Lead, coach, and performance\-manage AOL, CHRP, GPCI, and Operations Associate(s). * Hire/Fire authority for RNs and LPNs (recruit → credential approval → offer → onboarding → performance → separation). * Run weekly 1:1s, role scorecards, training/cross\-training; uphold company values. **Compliance Management** * Enforce QA gates: Cleared to Work before scheduling; QA\-passed documents before hours reporting. * Oversee renewal calendar (30/60/90\), monthly mini\-audits (client \& staff files), and corrective actions. * Approve packet completeness criteria for DMA\-6/80, POT/DVN, RN documentation. **Customer \& Partner Relationships** * Resolve family escalations (\>48h) and execute retention “saves.” * Maintain key hospital/physician/referral relationships; support GPCI scripts and playbooks. **Leads, Intake \& Growth Oversight** * Ensure speed\-to\-lead, RN assessment show rate, and clean handoff to Operations. * Review weekly pipeline with GPCI; tune targeting and messaging. **Day\-to\-Day Operations** * Run the operating cadence (daily stand\-up; reporting window; renewal sweep; mini\-audit). * Approve scheduling standards, PRN/OT use, and go\-live decisions with AOL. **Financials \& KPIs** * Own weekly hours forecast; approve staffing plans; ensure timely hours reporting and accurate payroll with CHRP. * Maintain a single KPI dashboard; assign and track corrective actions. * KPIs the GM Owns/Reviews Weekly * Fill rate ≥ 95% of authorized hours * Timesheet signatures ≥ 98% by cutoff * Reporting timeliness ≤ 3 business days; Acceptance ≥ 99% * Renewals 100% submitted ≥ 21 days before expiry * Speed\-to\-lead ≤ 10 minutes; RN assessment show rate ≥ 90% * Audit readiness ≥ 95% (mini\-audits); EVV exceptions aged \>48h \= 0 * Financial guardrails: accepted hours vs. target; payroll % within plan **Required Qualifications** * **Must be located in Buenos Aires, Argentina** * Fluent English (spoken and written) * Proven team leadership experience including hiring, coaching, and performance management * Strong communication and relationship\-building skills with families, physicians, and partners * Proficiency in data tracking, dashboard reporting, and KPI\-based decision\-making * Experience managing compliance or operational audits **Nice to Have** * Background in clinical staffing management (RN/LPN, PDN, PCS) * Experience in SMB or startup operations * Familiarity with credentialing systems, EVV, and Medicaid workflows * Background in Healthcare, Clinical/Medical setting **Tools We Use** * RingCentral (phones/text), Google Workspace, Spreadsheet/GHL (tasks/CRM), Adobe Fill \& Sign (e\-sign), EVV/scheduling platform(CareBravo), Medicaid portals. **Next Steps:** Apply on this link: https://careers.hirebus.com/jobs/13ff9ed7\-c026\-4581\-ac85\-3a9d4d12329a Job Type: Full\-time Pay: $51,480,000\.00 \- $60,060,000\.00 per year Work Location: Remote