**Platform Analyst (with Product/Business Analyst Responsibilities)** **Job Description** **We are looking for a Platform Analyst who can effectively balance technical platform management with product/business analysis responsibilities. This role serves as a strategic link between Technology Services (TS) and business stakeholders, ensuring platform stability, clear communication, and continuous improvement of analytics tools and processes.** **The ideal candidate combines strong analytical skills, excellent communication, and a proactive mindset toward optimizing platforms and enabling business value. This is a dual role that includes supporting the operational needs of our analytics platforms while gathering requirements, identifying opportunities, and helping shape future enhancements.** **Key Responsibilities** **Communication \& Coordination** * **Act as the primary liaison between Technology Services and business stakeholders for platform updates, incidents, enhancements, and planned maintenance.** * **Prepare and distribute high\-quality communications that summarize incidents, root causes, remediation steps, and preventive actions.** * **Create, refine, and maintain standardized communication templates and stakeholder distribution lists.** * **Coordinate platform releases, patches, and scheduled downtimes in partnership with TS and business teams.** * **Facilitate cross\-functional meetings to ensure alignment on priorities, timelines, and platform changes.** **Platform Management \& Operations** * **Support day\-to\-day operations of Abiomed’s analytics platforms, including Alteryx, Tableau, and Power BI.** * **Maintain structured and auditable development environments, including folder structures for production, development, and sandbox workspaces.** * **Monitor platform performance, availability, and usage trends to ensure optimal reliability and user experience.** * **Assist with troubleshooting and escalations by gathering relevant details, validating issues, and coordinating with technical teams.** * **Identify opportunities to improve platform workflows, operational efficiency, and user adoption.** **Security, Compliance \& Governance** * **Collaborate with Technology Services and Security teams to identify, document, and mitigate platform security risks.** * **Create and manage identity and access groups; ensure proper role\-based access controls and user provisioning.** * **Ensure continuous compliance with GxP, data governance frameworks, and other regulatory requirements.** * **Track and support remediation activities related to audits, security assessments, and compliance reviews.** **Documentation \& Knowledge Management** * **Maintain accurate, version\-controlled documentation in Confluence covering communications, platform configurations, processes, and updates.** * **Document incidents, corrective/preventive actions (CAPA), changes, and release notes to support audit readiness and operational transparency.** * **Help define and maintain governance standards, documentation guidelines, and operational procedures.** **Product / Business Analyst Responsibilities** * **Gather, analyze, and document business requirements related to platform improvements, integrations, and new analytics capabilities.** * **Translate business needs into actionable specifications for Technology Services.** * **Partner with business stakeholders to understand pain points and identify opportunities for automation or process optimization.** * **Support backlog management by prioritizing enhancements, defects, and operational needs based on business value.** * **Contribute to roadmap planning by helping define platform evolution and long\-term analytics strategy.** * **Facilitate user feedback sessions, collect insights, and recommend improvements to enhance usability and adoption.** **Preferred Skills \& Qualifications** * **Experience working with analytics platforms such as Tableau, Power BI, or Alteryx (administration experience or advanced user level).** * **Advanced English proficiency, with the ability to lead meetings, produce clear documentation, and communicate effectively with global stakeholders.** * **Strong communication skills, including the ability to translate complex technical concepts into clear, accessible language for non\-technical audiences.** * **Experience in business analysis, requirements gathering, and/or product ownership.** * **Familiarity with IT service management processes (e.g., incident, problem, and change management).** * **Solid understanding of security principles, access management, and compliance frameworks such as GxP.** * **Proven ability to work cross\-functionally in a fast\-paced, dynamic environment with shifting priorities.** ### **Engagement \& Work Setup** * **Contract type:** Contractor – Full Time * **Work mode:** Remote (LATAM) * **Team base:** Danvers, Massachusetts, USA * **Working hours:** Eastern Time (EST), typically 8:00 a.m. to 5:00 p.m. *(time difference may vary during the year and is handled flexibly)* * **End client industry:** Health ### **Mandatory Requirements** * **Fluent English (C1 or higher)** with strong verbal and written communication skills * **Availability to travel to the U.S. occasionally** *(approximately 2–3 trips per year)* * Proven experience leading Salesforce teams * **Salesforce certifications are highly valued** * 50% of the time will be dedicated to **platform administration**: Power BI, Tableau Server, and Alteryx Server. 50% of the time will be focused on **business intelligence tasks**. * **Strong experience with Jira and Confluence is essential**, with a particular emphasis on **Jira**. ### **Benefits** * **Public holidays according to the contractor’s country of residence.** * **10 vacation days \+ 5 additional personal days**