Service Advisor, Documentation and Network Development

Description

Job Summary: We are seeking a Service Advisor, Documentation and Network Development to manage technical documentation, collaborate with the service network, and ensure information quality. Key Highlights: 1. Dynamic and opportunity-rich work environment 2. Join the rapidly growing PALFINGER family 3. Professional training and development At PALFINGER, we have been elevating products to new levels for over 90 years, driven by a pioneering spirit and passion. As a global technology and engineering company, we are the world’s leading manufacturer and supplier of innovative crane and lifting solutions. Our success is built upon the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy daily toward our vision. Working with us offers a dynamic work environment full of opportunities for personal and professional growth. Join our team and launch your career at PALFINGER. ARE YOU TALENTED, AMBITIOUS, AND READY FOR A NEW CHALLENGE? We are currently seeking a Service Advisor, Documentation and Network Development to join our branch in Río Tercero, Córdoba, Argentina. **Responsibilities** --------------------- * Apply organizational management principles, values, and policies within the scope of assigned activities. * Comply with procedures, standards, and guidelines of the Technical Assistance department, ensuring correct execution of operational tasks. * Contribute to maintaining up-to-date area processes and records through proper document management, translation, and technical information upload. * Collaborate with Official Service Networks and internal teams to resolve general technical inquiries, ensuring clear and timely communication of information. * Translate, review, and update technical manuals, bulletins, and instructions in coordination with area leaders and Engineering, ensuring documentation accuracy and consistency. * Prepare technical and informational bulletins using data provided by technical contacts and designated official applications. * Participate in updating and controlling operation and spare parts manuals, coordinating reviews with the Engineering department. * Conduct scheduled visits and audits at Official Services using the designated application or system, collecting technical and administrative information according to defined indicators. * Support follow-up on actions arising from audits and reports, ensuring proper internal documentation and communication. * Address operational technical inquiries from the Service Network, customers, or internal stakeholders regarding product, installation, or maintenance, within one’s technical competence level. * Support Technical Advisors and other department members in operational support tasks, technical information translation, and report generation. * Maintain the technical documentation, bulletin, and manual repository up to date, ensuring orderly and controlled access to information. * Complete established records, forms, and controls in internal applications (PALDESK, SAP, or others) related to service operations. * Actively contribute to continuous improvement initiatives within the department, providing insights and observations derived from audits and technical visits. * Ensure compliance with applicable safety procedures and regulations during job-related activities. **Competencies** ---------------- * Completed secondary education and/or currently pursuing higher education, preferably technical or oriented toward after-sales service administration or related industrial sectors. * Demonstrable experience in technical fields with advisory orientation: 3 years. * Intermediate English (not mandatory). * Ability to read and interpret drawings, manuals, and technical documentation. * Technical knowledge in mechanics, hydraulics, electricity, or mechatronics. * Ability to prepare, review, and update technical documentation. * Proficiency in Microsoft Office suite. * Operational technical support for general inquiries regarding product, installation, and service, in collaboration with the Technical Assistance team. * Willingness to travel for audits and technical visits. **What We Offer** ----------------- * The opportunity to join the rapidly growing PALFINGER family. * A competitive compensation package. * A friendly and proactive team. * Training. * Development. Are you interested in this position or do you have any questions? Please do not hesitate to contact us. Quick application Apply with registration