**Job title****:** ------------------ ***Customer Fulfilment Coordinator*** **Main Responsibilities \& Accountabilities:** **Job Purpose** * Support Customer fulfilment daily operational activities execution (Sales \& Operations Execution) and communicates to internal stakeholders * Execute effectively the overall Customer Fulfilment process in line with regulation, processes and guidelines * Support SC Customer Engagement team with analytics and reporting * Partake in the day\-to\-day coordination with O2C team or of any local outsourced back\-office activity **Key Accountabilities** * S\&OE Process execution + Execute proactive and reactive mid \& short\-term stock management in the legacy systems + Share potential shortage \& OOS identified for following 4 weeks to planning \& Customer Fulfilment management + Apply short\-term stock management to steer Stock in Trade + Gather all OOS issues impacting customers in order to manage communication with the customer * Customer Fulfilment Execution and support + Effectuate external and internal mitigation actions (delay deliveries, modify order quantity, propose substitution) + Provide product allocation per customer in a shortage situation in line with instructions + Execute backorder policy and prioritization decisions + Determine the orders that are eligible for fulfilment using short shelf\-life (batch determination \& customer agreement) + Apply short\-term stock management to drive SIT + Collaborate with the warehouse or 3PL relating to necessary fulfilment activities + Enables customer communications via SC Customer Engagement * Process Effectiveness \& Analytics + Monitor the E2E fulfilment process running a defined set of reports and analysis to detect issues/inefficiencies and drive continuous improvements + Communicate root cause analysis of issues found + Executes additional process analysis when requested + Prepare/extract KPIs for fulfilment processes (S\&OE, Revisit, RCA OTIF) + Support month end closing (S\&OE landing) to ensure all steps defined in monthly sales objective are properly executed + Prepare SISO \& SIT consolidation data's \& analysis and documentation + Support VMI customer analytics \& replenishment (where relevant) * Collaboration with SC Customer Engagement team + Supports necessary SC customer collaborative activity driven by SC Customer Engagement * Outsourced Back Office or 3PL/4PL Activity Governance (where relevant) + Orchestration, governance \& escalated activities of outsourced O2C or 3PL/4PL activity **Skills/Expertise/Experience:** * Bachelor’s degree from an accredited college or university * 1\-2 Years of experience in wide range of Customer Fulfilment activities, ideally in Biopharma industry * English language fluency – B2 / C1 **Preferred Skills/Expertise/Experience:** * Knowledge of upstream Biopharma processes a plus * Understanding of downstream Biopharma processes and local trade environment * Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements a plus * Excellent systems (SAP, CCM, MS Office) skills * Project management skills * Analytical skills * Skilled in scenario planning, risk/benefit analysis, contingency planning and problem solving a plus * Willingness to drive change as well as good internal marketing and communication skills * Negotiation and communication skills * High standards of integrity, professionalism, and commitment * Ability to motivate and influence resources that do not report directly to incumbent * Strong team facilitation and relationship building skills * Ability to anticipate future consequences of scenarios and identify mission critical issues **Functional Competency Requirements:** * S\&OE process management \- Basic * Managing claims \- Basic * Managing orders \- Advanced * Managing transactional \& commercial customer data \- Basic * Developing customer fulfilment strategies \- Basic * Managing export flows \- Basic * Knowledge of Trade \& Terms conditions \- Intermediate * Managing S\&OP \& IBP processes \- Basic * Managing carriers \& 3PLs \- Advanced * Managing master data \- Intermediate * Customer Experience \- Basic **Transversal Competency Requirements:** * undefined * Stretch Improving Transversal Collaboration \- Intermediate * Building Business Acumen \- Basic * Developing Situational Leadership Skills \- Basic * Improving Decision\-Making \- Intermediate \#LI\-LAT \#LI\-Hybrid null