Security Transformation

Description

Job Summary: Provide second-level support for Identity Governance and Administration (IGA) and ensure the performance of associated platforms by developing tools and enhancing the IGA framework. Key Highlights: 1. Second-level support for IGA using ServiceNow and Azure DevOps 2. Development and enhancement of IGA tools 3. Experience with Agile methodologies and APIs **Role Description / Key Responsibilities:** * Provide second-level support (2nd-level support) via **ServiceNow** and **Azure DevOps** to ensure proper delivery of the **Identity Governance and Administration (IGA)** lifecycle services for VA identities, meeting customer business needs and expectations. * Investigate and resolve incidents related to VA account creation, deletion, and updates. * Monitor and investigate associated platforms to ensure continuous performance and effective incident resolution. * Create and maintain environment configurations, ensure data consistency, and document processes. * Develop and enhance tools supporting lifecycle events within the IGA framework. **Other Skills:** * Azure AD * Azure SQL * Azure Cloud Administration – IaaS (basic concepts) * PowerShell / Azure scripting (intermediate level) * Networking concepts and technologies (basic) * Experience working with Agile methodologies and APIs * Intermediate/advanced English